By introducing a nationwide delivery service, METRO Cash & Carry Germany is adding one new pillar to its business model. Through this approach the company is focusing more strongly on the changing demands of its professional customers.
Ordered today, delivered tomorrow
Across Germany some 250 employees are engaged in processing incoming orders and quickly getting them shipped to the customers. To this effect more than 150 trucks are made available at the 61 wholesale stores involved in the present start phase. For their orders, customers can choose from around 50,000 food and non-food items which are available in the customary Metro quality with guaranteed freshness. If you order merchandise today it will be delivered tomorrow. An even faster option offered to the customers at a small surcharge is the express service which guarantees same-day delivery. Orders can be placed by phone, fax or email to the nearest wholesale store. In future, an around-the-clock ordering service will also be set up online at
www.metro24.de. The traditional customer service and the extensive assortment offered at the stationary wholesale stores of METRO Cash & Carry will remain unchanged in high quality.
More countries to adopt delivery
Apart from MCC Germany, the delivery service has already been successfully carried out in Austria, Italy, Czech Republic and Russia. Based on the existing implementations, the scheme will be shortly rolled out to other countries to serve more professional customers.
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